Do You Have a Plan? by Toby Hanson DGM, WA
In any organization there’s something called “institutional knowledge:” the knowledge inherent in the institution which is necessary to the function of the organization. This can be anything from procedural information, like how to file reports, to where supplies are stored or what day the garbage is picked up. In Buckley #75, all of our institutional knowledge was invested in only one person and, when she passed away, that knowledge was lost. Now we’re going through the difficult and time-consuming process of rebuilding that store of knowledge.
Read More Do You Have a Plan? by Toby Hanson DGM, WA